Voicecom has successfully completed a public procedure for informational services for parliament elections 2017.
March 27, 2017
The Ministry of Regional Development and Public Works launched a procedure for the selection of a contractor for providing alternative ways of informing the Bulgarian citizens about their polling station location.
Voicecom AD provided the following services:
SMS notification system: Development of an information system for the processing of a two-way SMS traffic that provides an automatic reference to the number of the polling station after a PID is sent via SMS to a short number, one number for all mobile operators.
IVR: Development of an IVR system configured for the citizens to receive automatic information about the number of their polling station after entering their PID.
Voice recording: Recording voice messages that contain information about the number of the polling station, the address, the reason for exclusion from the voter lists, etc.
Call center: Maintenance and telephone calls processing via call center 24/7 previously approved by GRAO.